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How to let customers know when changing your business hours

By Becky McCray

Screenshot of an instagram post with Christmas week business hours. One comment asks, "How late are you open new year's eve?"

Post extensively on social channels, and pin your hours post to the top of your page Your small business has times when you need to change your hours either for holidays, staff issues or (my favorite) extending into evening hours. How do you retrain your customers so they notice the change? Let’s look at a […]

March 12, 2025 Filed Under: customer service, entrepreneurship, marketing, rural, Small Biz 100, social media Tagged With: effective marketing, entrepreneurship, marketing, retail, rural, service businesses, small business

New sidewalk sales idea: Sell through the fence

By Becky McCray

In a downtown, three people are standing on a sidewalk next to a yellow painted board fence. There are two small windows in the board fence that can open outward.

  In the small town of Duck Lake, Saskatchewan, Marilyn Pope Francis ran a restaurant with a fenced patio for tables and chairs. She set up hot serving dishes and a cold drinks station in the gazebo to serve customers. Here’s the part where we learn that Marilyn is a low-key business genius. Next to […]

September 2, 2024 Filed Under: customer service, entrepreneurship, marketing, rural Tagged With: food business, restaurant, service businesses

Test your business idea with small steps: starting a quilt retreat

By Becky McCray

Three quilts on display in early 2020 at Mississippi Cultural Crossroads Port Gibson Mississippi. Photo by Sheila Scarborough.

Uniontown, Washington, (population 300) has a strong base of arts, artisan and craft entrepreneurship. When I toured Uniontown, a woman spoke up who wants to start a quilt retreat, a place for people to come and quilt together. More than a local quilting bee, she’s imagining a full retreat space. She owns a historic home […]

May 7, 2024 Filed Under: entrepreneurship, failure, rural, Small Biz 100 Tagged With: building a business, entrepreneur, entrepreneurship, idea friendly, service businesses, small business, startup

Seasonal businesses: post signs year-round

By Becky McCray

Two people are pointing to features on a brick building in a small town downtown

Marketing tip: keep signs up year-round even if you’re a seasonal business. When I toured several small towns in Washington and Idaho with the Inland Northwest Partners, I noticed many part-time and seasonal businesses did not have signs up during their off season. In the town of Deary, Idaho, (population 500) there is a wine […]

April 22, 2024 Filed Under: economic development, entrepreneurship, marketing, mistakes, rural Tagged With: effective marketing, entrepreneurship, retail, seasonal business, service businesses, signage, small business marketing

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