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Effective, Efficient, and Perception

By Glenn Muske

Repair parts

  Success for a small business means watching your pennies. Margins are usually small, sales are often weak, and there is little or no cushion available to absorb a mistake. It is also true that small business owners must not get so caught up in watching pennies that they miss the holes that are leaking dollars. […]

January 17, 2018 Filed Under: rural, success Tagged With: cost controls, cost efficiency, customer base, customer response, customer service, effective, efficient, success

Mining the Buzz

By Glenn Muske

buzz

Buzz words, the hot topic – You know what I am talking about. Go to a networking event and just listen. As you listen, there is a good chance you will hear certain words, tactics, techniques or ideas brought up and discussed several times. These same words are ones that you are probably also seeing […]

November 29, 2017 Filed Under: rural, Small Biz 100, success Tagged With: change, effective, effective change, small business, small business success

Go the Extra Mile in Customer Service

By Glenn Muske

I just had a recent experience that reinforced the importance of customer service. A recent trip to our basement found water on the floor by the water heater (How many of you can relate?). The plumber was called. They came out. Upon a brief inspection, they informed my wife that it wasn’t the water heater, […]

October 29, 2015 Filed Under: customer service, Small Biz 100 Tagged With: customer service, effective, good management practices, good service, management, service businesses

Your Business Needs to be Online

By Glenn Muske

Get Found

Recently, my wife and I decided to be a local tourist. We took a couple of days to go visit local historical sites that we had never seen before. Our trip took us into some very small North Dakota towns where we decided to spend the evening. We found our lodging using a smartphone. The next […]

June 4, 2015 Filed Under: rural, Small Biz 100, success Tagged With: effective, marketing, marketing tools, online marketing, online presence, web design, web site

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