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Small Biz Survival

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Is This Service?

By Glenn Muske

If this happened to you as a customer, how would you feel? Our washer has a problem. Service person came out and ordered a part for it. Part should be here in two weeks and made the next appointment. The day before the appointment, I get an automated call. If my issue was a service […]

June 13, 2018 Filed Under: Small Biz 100, success Tagged With: customer service, good customer service, good service, service businesses

Go the Extra Mile in Customer Service

By Glenn Muske

I just had a recent experience that reinforced the importance of customer service. A recent trip to our basement found water on the floor by the water heater (How many of you can relate?). The plumber was called. They came out. Upon a brief inspection, they informed my wife that it wasn’t the water heater, […]

October 29, 2015 Filed Under: customer service, Small Biz 100 Tagged With: customer service, effective, good management practices, good service, management, service businesses

Amazing Customer Service

By Glenn Muske

When you think of good customer service when you have a product issue what comes to mind? To me it starts with fixing the issue.  Words like prompt, fair and immediate come to mind along with getting having it happen quickly with the first person I contact. As a business owner, we want to believe […]

October 8, 2015 Filed Under: customer service, rural, Small Biz 100 Tagged With: customer service, good business practices, good service, marketing

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