As Deb Brown and I drove away from the small town we had just visited, we talked about something that the town was missing. It wasn’t one specific business or an amenity. It was a characteristic. It was hustle. We didn’t see that entrepreneurial drive we’d both noticed other places. There were businesses and entrepreneurs…
You probably know better than to follow up with someone like this: “Just following up!” You realize that doesn’t really help either of you. But you still might be making this mistake: “Did you do that thing you said you were going to do?” That feels like it’s helping, but from the customer perspective, it’s…
This week at SaveYour.Town, we’re sharing how to take big empty buildings and divide them up for multiple small businesses. One model is co-working spaces, which offer shared office and workspace. Then our friend Jon Swanson sent us an article on rural churches doing innovative things, including one doing a co-working space. This seems like…
Every small town has some empty windows downtown. Some are empty buildings, some are buildings being used for storage, and some are service businesses that just don’t have a lot to put in their windows. Here are three ideas I saw on my trip through Cowlitz County, Washington. Make a mini-museum. Work with the local…
A few weeks ago, we talked about knowing your customers in order to help them answer questions they get asked. This week, get to know your customers better by thinking through what they want to be good at. What do your customers want to be good at? You help customers all the time. The…
Guest Post by Deb Brown When I visited Decatur County, Iowa, several people said that wanted a brewery. They talked about the big barriers in their way: finding the right building, the right funding, the right people. The big idea seems really hard this way. Why not start smaller? Start by using the Idea…
You do some events that are open to the public, right? Here’s the tip to get more locals to attend. When you hold an event that is open to the public, put up a sign that says, “Open to everyone! Come on in!” Of course you know it’s open to the public, and of…
You know I’m a big fan of answering customer questions. That’s been part of my marketing advice for 10 years now. Should I blog for my small business? Yes, answer customer questions Talk less about you, more about them Top small business blogging questions answered But there’s a deeper layer to serving your customers….
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