By Jon Swanson We have a local mechanic. He’s a nice guy. We’ve talked often over the last few years, more often than I would like some months. He does the work. He’s nearby. He’s friendly. But almost every time there is work to be done…I have to go back. Something is missed. A bill…
By Jon Swanson We were out for dinner with eighty of our closest friends. The server spilled on Nancy’s coat, the cream sauce from the stuffed mushrooms. She immediately got her manager. James came over. Apologized clearly and specifically. He told us to get it cleaned, laughed with others at our table who asked for…
Melyn Johnson, Oklahoma Tourism Department, said this of women travelers: What do women always remember? Whether the bathroom was clean, and whether the food was good. I think it applies to all of us. Are we taking care of the basics? New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates….
It’s the most basic of business basics. Love your customers. You’re heard it a million times, and if you’re feeling stressed, it’s easy to forget. When you are working, in the flow, making progress, and a customer calls or walks in and interrupts, it’s hard to remember. But… how do you work on that? Jon…
Scott White, The BIG Kahuna, shared a story of a small business mistake: Last night my wife and I went to a birthday dinner at one of the nicest St. Thomas restaurants. We really happen to like this restaurant. There were 8 of us in total. The food was fantastic. The service was white glove. What…
“We had a great morning with about 15 people at the Pillar Ranch open house! Anytime you show what you do, it’s more effective.”Royce Gomez, @rghorses on Twitter Royce is right on. The best way to really connect with people, potential customers, is to show them what you do, to get them involved before they…
How often do you break out of your search tab? I have a search tab open watching “publishing” and another watching “books.”The books tab is full of book readers – 1000s of them…The “publishing” tab is full of reports of the death of books and publishing and how no one reads books anymore.Maybe more of…
I knew where I was going in the big box office supplies store. I go there regularly, though not often enough that my face is known. When I got to the aisle I needed, I walked past two employees. They were deep in conversation. I quickly figured out that one was probably in training. As…
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