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When the planes are coming in to land

By JNSwanson

This appeared in my newsletter for ministry leaders, “The Guy Down The Hall“. But Becky pointed out that the planes circle for small businesses, too, and I decided to share it here. I grew up near O’Hare Airport. We could always see planes lined up across the sky, waiting to land. At busy times, we could […]

July 18, 2016 Filed Under: entrepreneurship, management

Are you mortgaging your time?

By JNSwanson

Broken clock

We mortgage our time when we say yes to a project. If we say yes to too many projects, we can create a huge debt, more than we could ever get done with the new time we get. There are catastrophic strategies. We may have a breakdown. We may declare time bankruptcy and walk away […]

April 24, 2013 Filed Under: mistakes

A customer service story

By JNSwanson

By Jon Swanson “Are you Martha or Molly?” I figured it was a simple question. He acted like he owned the place. “I’m George,” he said. The sign says Martha and Molly’s,but the customer service was George’s. It was a clothes and shoes shop in northwest Ohio, on a road where most of the cars […]

September 12, 2012 Filed Under: customer service, entrepreneurship Tagged With: Jon Swanson

What to do when a blog post is suddenly popular

By JNSwanson

By Jon Swanson I write blog posts five days a week. A post that I wrote three years ago, and reposted a year ago started getting a lot of traffic about three months ago. In fact, about three times as much traffic in the last three months as in the nine months before that. It’s […]

May 2, 2012 Filed Under: marketing, social media Tagged With: Jon Swanson

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