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A web of stories

By JNSwanson

Nate is a web designer. Allie is getting married. I’m helping an organization with their web presence. Trista arranges flowers. All these stories are linked. And all of them tell something about small business. 1. Nate Reussercame to tell me (and the staff of the organization) about passwords and their website. In the course of […]

July 9, 2009 Filed Under: entrepreneurship, marketing Tagged With: Jon Swanson

Part of the process

By JNSwanson

“I love to sit in these chairs.”My friend and I were at church for a meeting. The two of us were meeting before the meeting. We were walking toward some chairs and couches in one of the large “milling around” spaces. The chairs my friend was talking about are nice chairs. They are nice for […]

June 16, 2009 Filed Under: POV Tagged With: Jon Swanson

the power of playdoh

By JNSwanson

He smiled when I walked in. “You brought me Play-doh?”“As a matter of fact, I did,” I said as I stood by the counter and opened the small yellow plastic container. He just watched. He could have started laughing at me. After all, he was the counter guy at a tire store. They sell tires […]

June 4, 2009 Filed Under: customer service, POV Tagged With: Jon Swanson

Like he owned the place

By JNSwanson

I seldom rent cars. Seldom means twice in my life. However, because a couple of us needed to take a trip for work, we rented a car. It was half the price of paying mileage. I picked up the car at the airport on Sunday afternoon. That location was further than others, but it was […]

May 28, 2009 Filed Under: customer service Tagged With: Jon Swanson

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