[Guest author Shashi Bellamkonda has a small business profile to share. It may be from downtown Chicago, but I think we can find some good ideas in it. – Becky ] I was at SOBCon in Chicago and had a problem. I had been traveling for a week and did not get a chance to…
Gino’s makes great pizza. They take a long time baking it. We’re not talking 20 minutes long time. We’re talking 45-50 minutes from the time the order is taken until you start to eat. That’s a long time, no matter how good the pizza is. So Gino’s, in Chicago, somehow came up with a great…
Collect great ideas everywhere you go. At SXSW, Jim Storer told me about a restaurant that does a Hotter Than Hell Night. It’s the East Coast Grill in Cambridge, MA. They do a whole menu of torturous treats, from cocktails through entrees. Read through their creative names, recipes and descriptions. They do offer a bit…
Jon looked at the spilled coffee, jumped up, fetched paper towels and began cleaning up. Ten minutes before, all seven people in the circle had been talking about store appearance. One person was talking about employees who stand around talking. Another told of being required to carry a rag, so he could front, face, and…
There is a whole series of commercials, based on the idea that hotel staff people are going out of their way to be extra nice to travelers who are going to review them online. I’ve got some random thoughts from that. 1. You are getting reviewed online, right now. Whether you know it or not, people…
“Our job is not to configure customers, it is to configure our business to serve customers.”Liz Strauss New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates.
You are thinking business card, right? I mean after reading that title?Nope. I’m talking about giving someone my gift card, for coffee. This week I almost ran out of a coffee shop to give a frustrated customer my giftcard for the place because they hadn’t been served well. The store’s mistake and I wanted to…
I drink a lot of coffee. So when we saw the sign that said, “World’s best coffee” at the Coldwater, Michigan exit from I-69, I decided that we had to stop later in the day. Nancy and I were going to her folks to return a computer that I had been working on. It’s a…
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