We love your comments. Frequently, you add much more value than I do. I don’t want anything to change that. Here’s what is changing. Please do NOT enter a keyword phrase, business, product or service name as your name in the comment section. Doing so will get your comment deleted. Use YOUR name. I should […]
Archives for August 2010
What if you bragged
Even though I call this the Brag Basket, it’s not really about bragging. It’s about sharing. I started this so you can introduce yourself, share some good news, or congratulate a friend. The basket is open all weekend, from August 13-15, 2010. Speak up and add yourself or another deserving soul in the comments. We […]
Why the tire store upgraded their customer coffee
By Jon Swanson Being individually responsive can be challenging. We talk about the idea, but how do you specifically customize things that are not part of your core service but help create the environment? Let me give you a very concrete example. I drink coffee. Often. I like when businesses provide coffee, but shudder when […]
Fam tour basics for tourism businesses
A “fam” tour, or familiarization tour, is a common tool in the tourism industry, but almost no one takes time to explain the idea. Let’s go through the basics of fam tours for small business. Bloggers on a fam tour in Hutchinson, KS.That’s me and Jeanne on the left. Tourism expert Sarah Page explained that […]