By Jon Swanson “Are you Martha or Molly?” I figured it was a simple question. He acted like he owned the place. “I’m George,” he said. The sign says Martha and Molly’s,but the customer service was George’s. It was a clothes and shoes shop in northwest Ohio, on a road where most of the cars […]
Make it easy for customers to complain
It shouldn’t be hard work for your customers to complain. They are helping you to improve, so make it easy for them to get a message to you. Contributor Jon Swanson. Contributor Jon Swanson worked hard to complain constructively to two companies. He heard back from one, but not the other. He finally wrote about […]
What to do when a blog post is suddenly popular
By Jon Swanson I write blog posts five days a week. A post that I wrote three years ago, and reposted a year ago started getting a lot of traffic about three months ago. In fact, about three times as much traffic in the last three months as in the nine months before that. It’s […]
Review: The official guide to QuickBooks 2012
I’m not a QuickBooks user. I don’t run a small business. But I’m a family member, the family member that understands computers. I’ve spent time with parents and in-laws trying to troubleshoot and explain and update and install. Recently, a family client wanted to update the QuickBooks version used to run a family business. Since […]
