When customers talk instead of type, will they use different words? Photo by Andres Urena on Unsplash
For years, we’ve all worked on SEO, or Search Engine Optimization, to get our names out there and associated with specific words and phrases we knew our customers would type into a search engine to find us. Now that customers are saying their searches out loud, how does that change things?
Today’s voice searches happen via smartphone tools like Siri and Google Search, and via home assistants like Amazon Echo, Google Home and Apple HomePod.
What words do customers type?
It still matters because many searches still happen on tablets, laptops and even by typing searches on phones. To pick the right keywords, you have to know what people search for. What is your customer thinking when they type a search for the solution you offer? They don’t know your name or your business yet. All they know is their own problem.
For my liquor store, we saw a lot of search phrases like “liquor store” and our town name.
What words do customers say?
It’s a little different when you speak a search instead of typing it. They may be shorter and more to the point.
Think of starting with this phrase, “Siri, find me…” and what would they say next? They still don’t know your business name, but they know what they’re looking for.
For my liquor store, we saw searches in our analytics that looked like they were probably done via voice. Searchers asked for phrases like “liquor store near me” and specific products like “tequila.” (I can just imagine people saying to their phone, “Find me tequila!”) Customers weren’t just searching for the type of business but also the specific thing they wanted.
Especially as small town stores diversify their product lines, customers aren’t sure which particular store they need. They search for the item.
My local sewing machine center carries adult coloring books and handcrafted gift items. Customers aren’t going to guess that from the name of the business.
Small town stores have to write a lot more online about all the unusual and unexpected product lines they carry so they show up in terse voice searches for specific products.
You can do this on your own website, your social channels and on search profiles like Google My Business.
New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates.
- Survey of Rural Challenges 2021 results, analysis of themes from 2015 through today - June 7, 2021
- What makes a small town a micropolitan or nanopolitan? - May 22, 2021
- Improving Rural Housing: turning blighted dilapidated houses into new homes - May 7, 2021
- Are marijuana shops good or bad for small towns? - April 22, 2021
- Downtown is your town’s core: How to make your case - February 22, 2021
- Zoom Towns: attracting and supporting remote workers in rural small towns - December 10, 2020
- In an economic crisis, spend your brainpower before your dollars - November 25, 2020
- Video: How to fill empty car dealership buildings for the holidays - November 6, 2020
- How has 2020 changed the challenges rural small towns face? Tell us here - October 20, 2020
- The Idea Friendly Method to surviving a business crisis - October 6, 2020
