“I love to sit in these chairs.”My friend and I were at church for a meeting. The two of us were meeting before the meeting. We were walking toward some chairs and couches in one of the large “milling around” spaces. The chairs my friend was talking about are nice chairs. They are nice for […]
the power of playdoh
He smiled when I walked in. “You brought me Play-doh?”“As a matter of fact, I did,” I said as I stood by the counter and opened the small yellow plastic container. He just watched. He could have started laughing at me. After all, he was the counter guy at a tire store. They sell tires […]
Like he owned the place
I seldom rent cars. Seldom means twice in my life. However, because a couple of us needed to take a trip for work, we rented a car. It was half the price of paying mileage. I picked up the car at the airport on Sunday afternoon. That location was further than others, but it was […]
two small stories of what not to do
Two examples of customer service opportunities. The other day I walked into a donut place for a cup of coffee. I was pretty focused on my next task as I ordered a small decaf. I got my coffee, paid my $1.39 plus tax. As I turned to walk out, I saw the sign. “Large coffee […]