Audio: The other side of the counter
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Small Business Letter from America at SmallBizPod UK
Small Biz Pod is a pioneering podcast in the UK, covering a whole range of small business issues. They also feature some text articles, and Alex Bellinger invited me to contribute a monthly column. He suggested calling it the Small Business Letter from America. It would be pretty cheeky of me to speak for the…
Entrepreneur Club interviews me tonight
On the Entrepreneur Club, our friend Patti Serrano interviews a parade of interesting small business people. Patti was kind enough to invite me to join her tonight. We’ll be talking about “Succeeding in a Small Town.” If you want to join us, we’ll be live tonight, Monday, July 21, 2008, at 9:00pm EDT / 8:00pm…
You cannot control 100 percent of the message
During a crisis, how much of the message can you control? This question comes up because of this quote: “Toll free numbers are not enough–people don’t want to talk at you. They need a reliable way to get hold of you, and if you know how to effectively use blogs and websites, you’ll control 100…
How to keep good tax records
[Adapted from the “IRS GuideWire,” 16 July 2008] In a tax emergency, would you be ready? Well–organized records not only help you prepare your tax return, but they also help you answer questions if your return is selected for examination or prepare a response if you are billed for additional tax. Fortunately, you don’t have…
Brag Basket helps you focus on the good things
Each Friday, I open the brag basket as a fun place to give someone a pat on the back, brag, or promote yourself and your projects. Tony Katz explained why this matters: It’s ok to have success, it’s ok to have great things happen in your life and it is ok to talk about those…
If small is a weapon, what is small town?
Being a small business can be your competitive advantage. You can be quick, responsive, and flexible. You can keep your organization flat.There is an interesting discussion on this going on in the comments at Chris Brogan’s Small is a Weapon. But what about being from a small town? Is that a disadvantage? Clients from big…
Mistakes: Lack of professionalism
Lack of professionalism just cost a local business my patronage. If you are going to use your cell phone for business, and advertise that number as the way to reach you, remember professionalism. I heard ringback music instead of ringing. And the song? Toby Keith’s “Gonna Get My Drink On.” And it ain’t a liquor…
