Dan Bobinski has lots to say about customer service: It’s a universal given that when we shop somewhere we’d like to be treated with a modicum of respect. When our shopping experience is negative, statistics show it takes only two such incidents and we’re likely to shop elsewhere. That’s not a lot of wiggle room. […]
Archives for April 2006
Failure Quote of the Day: I’d rather be a failure
“I’d rather be a failure at something I enjoy than a success at something I hate.”— George Burns small biz rural entrepreneurship success failure
Failure Quote of the Day: The only time you don’t fail
“The only time you don’t fail is the last time you try anything–and it works.”— William Strong So why let an emotionally-charged word define most of our efforts? small biz rural entrepreneurship success failure
Get rid of job titles!
Does your small biz assign job titles to people? Do you get any benefit from it? Rand at SEOmoz asked that question: I made the executive decision today that having titles like CEO, CTO, Project Manager, etc. really doesn’t serve us well. It inaccurately describe the jobs that we do and creates executive level distinctions […]