A person emailed me about small town retail development a while back. I recommended he talk to Mandy Vavrinak and listed her email address. He emailed back, asking for more information about her. I thought to myself, “What more could he need?”
|That’s me with Mandy Vavrinak,
At the 2011 Social Media Tulsa Conference.
If he’d been using any of the many available social CRM (Customer Relationship Management) tools I recommended in Tools To Get To Know Your Customers, he would have had an instant profile of Mandy. When I put my mouse pointer on Mandy’s email address in my Gmail window, Rapportive shows me her title, company, Twitter account plus recent tweets, and links to her Facebook, Flickr, and her LinkedIn profiles. Gist and other tools could do the same thing. Gmail itself has started including some similar social CRM tools.
Using a tool like this means he could have handled the situation in a very different way. He could have looked at one or two of her profiles. Then he could have asked an informed question about her business or specialty, or asked for my personal opinion. (I think she’s very smart, for the record.) He’d have learned a lot more.
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- Tiny businesses in storage sheds: a rural economic development tool - March 19, 2017
- Your secret advertising tool: empty buildings downtown as billboards - March 13, 2017
- What businesses work in towns under 500 - March 6, 2017
- Rural business idea: renting wilderness offices - February 27, 2017
- How to start a big business in a small town, when the big dream seems out of reach - February 13, 2017
- My trends reports and more guest articles on other sites - January 23, 2017
- Innovative Rural Business Models spread opportunity in small towns - January 9, 2017
- When Google Maps has your small business listed in the wrong place - January 2, 2017
- Don’t wait until retirement to feature your people - December 26, 2016