Once a week, I offer this post as a safe place to brag or promote yourself and your projects, because we all deserve some friendly recognition. Last week, we had brags in all forms! Phil Gerbyshak called in a brag about Positive Thinking Day. I used the comments to brag on our friend Laura Allen […]
Archives for September 2007
Rule No. 1 of Customer Service
“Rule No. 1: Use your own good judgment in all situations. There will be no additional rules.” –Bruce, Jim and John Nordstrom, co-presidents of Nordstrom department store, in the employee handbook Quoted at Customers Are Always New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates. Want more stories? Read our […]
Entrepreneuers, improve your credit
Improving your personal credit history can help your small business borrow at better rates, secure a better merchant account deal, or negotiate a better lease. So how’s your credit? If you are like most people, either you don’t know or you only know it’s not good. Time for some resources to improve your personal credit. […]
Tool: GotVMail phone system
Rural small businesses may become big fans of GotVMail. It acts as your phone system or switchboard, handling calls as they come in and routing them to your cell, home, or office. When a customer calls your business, GotVMail answers the call with a recorded message, giving options like extensions. The customer can choose “Sales” […]