“Rule No. 1: Use your own good judgment in all situations. There will be no additional rules.” –Bruce, Jim and John Nordstrom, co-presidents of Nordstrom department store, in the employee handbook Quoted at Customers Are Always New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates. Want more stories? Read our…
Customers want what’s best for them, for their lives, for their goals. Give it to them; they stay. Don’t; they don’t. Zane Safrit New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates. Want more stories? Read our shared stories from all over.
Click to Play In a product based business, it can be tough to pull together items from many different manufacturers. To help customers make easier buying decisions, Becky McCray recommends three tips: Simplify Standardize Add ratings New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates.
Two truths about your customers and your business: 1. It’s not a popularity contest. The organization that actually motivates people to act positively wins. Read more of the story at the Donor Power Blog. 2. Happy customers reward you. Our Friend Zane Safrit boils it all down to just that. Go read how those happy…
People like to be asked. Sometimes we order the people we work with, or drop tasks on them. We send out leads, “This will help you.” We tell customers “I have this.” We email direct orders “check this out.” But, people like to be asked. Music by Frenz, from Pod Safe Audio. New to SmallBizSurvival.com?…
The Mem Store shipped my order promptly and correctly. That’s the essential first step. Then Debbie hand wrote a thank you note on my packing slip, and used my name. That’s a bonus. Plus she threw in two lollipops! Now I’m delighted. And raving about it to you. Remember these lessons of great customer service,…
What do your customers want? Let’s ask them! For more ideas, read Basic Methods to Get Feedback from Customers by Carter McNamara. Music by Frenz, from Pod Safe Audio. small biz rural entrepreneurship customer service podcast audio New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Subscribe.
Is your business synonymous with great service? Some actions you can focus on today are: greet everyone who contacts your business pay attention to every customer who contacts you provide the little extras that are now mostly gone small biz rural entrepreneurship customer service podcast audio New to SmallBizSurvival.com? Take the Guided Tour. Like what…
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