The Mem Store shipped my order promptly and correctly. That’s the essential first step. Then Debbie hand wrote a thank you note on my packing slip, and used my name. That’s a bonus. Plus she threw in two lollipops! Now I’m delighted. And raving about it to you.
Remember these lessons of great customer service, courtesy of Debbie and The Mem Store.
- Do the basics well. Be on time, accurate, complete.
- Use customers’ names.
- Hand write a note.
- Give customers a bonus.
Anybody want a lollipop?
- About the Author
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Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.