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Which kind of small town business are you

By Becky McCray

All small town businesses are different, and all customers are different. Mix those two realities together, and people end up with all sorts of small town business experiences. Here are a few comments I caught on Twitter.

Small town business ftw! Christmas shopping resumes :)
8:18 AM Dec 21st @siriuslyheather

You have to love small town businesses. I ordered 2jars of honey and was told to send them a check and add on shipping when I get it
6:19 AM Dec 22nd  @tcoratti Tom Coratti

i hate small town business!!!! cleaning until 3 maybe then she will be open!!!
10:45 AM Dec 22nd @georgiapeach920

i must say I experienced two great customer service experiences today. small town businesses & great customer service for the win!!
4:40 PM Dec 23rd   @lilkup Mike Kupferer

What kind of experience did your customers take away from your small town business? What actions are you taking to make it better? 

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About Becky McCray

Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.
  • Downtown is your town’s core: How to make your case - February 22, 2021
  • Zoom Towns: attracting and supporting remote workers in rural small towns - December 10, 2020
  • In an economic crisis, spend your brainpower before your dollars - November 25, 2020
  • Video: How to fill empty car dealership buildings for the holidays - November 6, 2020
  • How has 2020 changed the challenges rural small towns face? Tell us here - October 20, 2020
  • The Idea Friendly Method to surviving a business crisis - October 6, 2020
  • Join me for the Rural Renewal Symposium online Oct 13 - September 26, 2020
  • Cheap placemaking idea: instant murals - September 11, 2020
  • Refilling the rural business pipeline - July 7, 2020
  • Huge vacant buildings: grants to renovate? - June 9, 2020

December 27, 2009 Filed Under: customer service, rural

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Comments

  1. RedHotFranchises says

    December 28, 2009 at 6:59 am

    Thanks for sharing the wisdom. I basically value the critics from my customers to improve my small town business.

  2. Mark says

    December 28, 2009 at 4:34 pm

    Nice post, Becky. I think even among the subset of SMBs that generate positive tweets (vs. those that result in negative tweets), there are those that carve out a sub-niche and actively scour Twitter, and related real-time services, looking for brand-related keywords and bad experiences to get in touch with those folks to turn their experience around. I think that’s a big service/technology trend that we’ll see pick up in a more formal way in 2010 — and of course, many of the people reading your blog are doing that already and I bet are seeing their sales rise as a result.

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