All small town businesses are different, and all customers are different. Mix those two realities together, and people end up with all sorts of small town business experiences. Here are a few comments I caught on Twitter.
Small town business ftw! Christmas shopping resumes :)
8:18 AM Dec 21st @siriuslyheatherYou have to love small town businesses. I ordered 2jars of honey and was told to send them a check and add on shipping when I get it
6:19 AM Dec 22nd @tcoratti Tom Corattii hate small town business!!!! cleaning until 3 maybe then she will be open!!!
10:45 AM Dec 22nd @georgiapeach920i must say I experienced two great customer service experiences today. small town businesses & great customer service for the win!!
4:40 PM Dec 23rd @lilkup Mike Kupferer
What kind of experience did your customers take away from your small town business? What actions are you taking to make it better?
New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates.
- Cheap placemaking idea: instant murals - September 11, 2020
- Refilling the rural business pipeline - July 7, 2020
- Huge vacant buildings: grants to renovate? - June 9, 2020
- Economic self defense for small towns - June 7, 2020
- The best things you can do for local businesses in light of coronavirus - March 27, 2020
- How to get more parking downtown without adding any spaces - March 7, 2020
- Exact Yeti Blue mic volume and Windows settings to reduce background noise - February 17, 2020
- Getting local businesses to cooperate with you: Shop Hopping Around Brownsville - December 16, 2019
- Survey of Rural Challenges 2019 results - December 5, 2019
- Shop Indie Local adds a new twist to tired Buy Local campaigns - November 11, 2019
Thanks for sharing the wisdom. I basically value the critics from my customers to improve my small town business.
Nice post, Becky. I think even among the subset of SMBs that generate positive tweets (vs. those that result in negative tweets), there are those that carve out a sub-niche and actively scour Twitter, and related real-time services, looking for brand-related keywords and bad experiences to get in touch with those folks to turn their experience around. I think that’s a big service/technology trend that we’ll see pick up in a more formal way in 2010 — and of course, many of the people reading your blog are doing that already and I bet are seeing their sales rise as a result.