No doubt about it: We all like to have a “wow” customer experience. Yet research has found that, while the “knock your socks off” experience is one you remember, what gets customers back in the door is when they receive ongoing solid, good service from your company time and time again. Consumers like consistency. They…
When you think of good customer service when you have a product issue what comes to mind? To me it starts with fixing the issue. Words like prompt, fair and immediate come to mind along with getting having it happen quickly with the first person I contact. As a business owner, we want to believe…
Small-business owners always are looking for opportunities to build their business. Some of the ways owners do this are through providing what customers want, working hard, and offering the right selection at the right price and trying to attract the right market. These are all needed elements of a successful business. Yet there is an…
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