Get better at connecting with people. Charles Duhigg’s new book Supercommunicators: How to Unlock the Secret Language of Connection offers practical ways to hold deeper, more meaningful, less conflict-driven conversations. Given the divisiveness in small towns and rural communities today, these are essential community-building skills. It’s also relevant for rural small business owners who face a…
Have you ever had a customer waiting for something? How did you respond? Did you provide an answer based on your work schedule, or did you respond quickly, without any thought of whether you could deliver as promised? Making promises is easy. Keeping those commitments is much harder. Your response puts you on a slippery…
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