Rather than offer “any of these will work,” try to find out more specifics from customers. Ask questions until you can make a more specific recommendation. Photo by Chris Parfitt.
A small business lost their chance because they didn’t get specific.
I was looking for shampoo in bar form. (It’s great for travel.) I did some research on my own, and I talked with friends online to get their recommendations. A friend on Twitter introduced me to a small soap maker.
I asked the soap maker about her shampoo bars. “Any of our soap bars work as shampoo,” she tweeted back to me. That answer failed to capture me. I went on with my research and ultimately bought from a different soap maker that offered a wide range of choices, each with specific advantages.
I want to think I’m special. We all do. I want to find the solution that’s right for me. I don’t want just any soap. I want a shampoo bar specifically for my hair type to use when traveling. Sure, the shampoo I bought will work for lots of people besides me. But the specific details are what sold me.
How could the first soap maker have hooked me? By asking questions.
She could have asked about my hair type, why I wanted a shampoo bar or even whether we have hard or soft water. Then, based on the answers, made a specific recommendation. She might even say, “You’re lucky, almost any of our bars will work for you. I recommend….”
You know more about what you offer than I do. But I know more about me than you do. You have to ask me questions to be able to make a recommendation specific enough to capture me.
New to SmallBizSurvival.com? Take the Guided Tour. Like what you see? Get our updates.
- Metaverse business idea: virtual world tour guide - April 15, 2022
- Make extra money from extra workspace: co-working and 3rd workplaces in small towns - March 28, 2022
- Trade show booth design trend: hand drawn visuals - March 21, 2022
- New business sign design? Don’t use cursive script - February 14, 2022
- Way more people prefer rural than urban, new Pew Research study finds - February 1, 2022
- Top 5 Rural and small town trends 2022 - January 3, 2022
- How to start a real small small business - December 17, 2021
- Tip for better pop-ups and shed businesses - December 5, 2021
- Small town business idea: cat grooming - November 15, 2021
- Community engagement planning: old way vs. Idea Friendly way - October 3, 2021
