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Great customer service in three tips and a story

By Becky McCray

Is your business synonymous with great service? Some actions you can focus on today are: greet everyone who contacts your business pay attention to every customer who contacts you provide the little extras that are now mostly gone small biz rural entrepreneurship customer service podcast audio New to SmallBizSurvival.com? Take the Guided Tour. Like what […]

October 11, 2006 Filed Under: customer service, rural Tagged With: podcast, SmallBizSurvival Podcast

Podcast: 100 Nos

By Becky McCray

Want to increase your business? Go get 100 “no”s. Print the word NO 100 times on a sheet of paper.Pick out the most important marketing/sales you need to do right now.Plan a reward for reaching 100.Start making calls. Each time you get a no, cross off one NO. You’ll get 100 nos, but imagine how […]

September 30, 2006 Filed Under: marketing Tagged With: podcast, service businesses, SmallBizSurvival Podcast

More online tools and resources

By Becky McCray

In this week’s Great Big Small Business Show, the cast shares their favorite online tools and resources. What makes a tool useful? by Jon Swanson 1 tool to get smarter and 1 to share your smarts by Becky McCray 3 online tools for managing your business by Ben Yoskowitz 9 tools Chris uses to manage […]

September 27, 2006 Filed Under: resources, rural, tools Tagged With: podcast

How your business looks affects your success

By Becky McCray

If customers come to your location (retail, service, home office), you know it matters – first impressions last! If no customers visit, you still have to work there. The environment does affect your productivity! Do a walk through with a stranger. Write down everything they notice, without arguing, explaining, or rationalizing. Ask employees or anyone […]

September 25, 2006 Filed Under: rural Tagged With: podcast, SmallBizSurvival Podcast

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