People appreciate the opportunity to pay more for the stuff that matters to them.
Maine photographer Meg Hatch offered a photography mini-session for families before the holidays. She sold a lot of them. She over-delivered, taking more shots than promised and going over and above the call to get great photos for families.
One customer bought the mini-session, loved the photos, bought some canvas prints on special, and ended up spending around a thousand dollars. This same customer has told Meg over and over how happy she is and how important the photos are to her.
Customers appreciate the chance to spend more money with you, to pay you well for your best work, for the things that are important to them.
She didn’t just spend the money because she’s happy; she’s also happy because the spent the money on something that matters to her. She feels like she got her money’s worth, and more, even though she spent more than other customers.
Give customers a chance to spend more with you. A few will appreciate the opportunity.
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Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.