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People appreciate the opportunity to pay more

By Becky McCray

professional photographer doing a rural portrait. Photo by Joe McCray.

You can just sell the portraits. Or you can offer more. If what you do a great, people want more. Photo by Joe McCray.

People appreciate the opportunity to pay more for the stuff that matters to them.

Maine photographer Meg Hatch offered a photography mini-session for families before the holidays. She sold a lot of them. She over-delivered, taking more shots than promised and going over and above the call to get great photos for families.

One customer bought the mini-session, loved the photos, bought some canvas prints on special, and ended up spending around a thousand dollars. This same customer has told Meg over and over how happy she is and how important the photos are to her.

Customers appreciate the chance to spend more money with you, to pay you well for your best work, for the things that are important to them.

She didn’t just spend the money because she’s happy; she’s also happy because the spent the money on something that matters to her. She feels like she got her money’s worth, and more, even though she spent more than other customers.

Give customers a chance to spend more with you. A few will appreciate the opportunity.

 
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About Becky McCray

Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.
  • Zoom Towns: attracting and supporting remote workers in rural small towns - December 10, 2020
  • In an economic crisis, spend your brainpower before your dollars - November 25, 2020
  • Video: How to fill empty car dealership buildings for the holidays - November 6, 2020
  • How has 2020 changed the challenges rural small towns face? Tell us here - October 20, 2020
  • The Idea Friendly Method to surviving a business crisis - October 6, 2020
  • Join me for the Rural Renewal Symposium online Oct 13 - September 26, 2020
  • Cheap placemaking idea: instant murals - September 11, 2020
  • Refilling the rural business pipeline - July 7, 2020
  • Huge vacant buildings: grants to renovate? - June 9, 2020
  • Economic self defense for small towns  - June 7, 2020

January 18, 2016 Filed Under: customer service, entrepreneurship, marketing, Small Biz 100

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  1. Becky McCray says

    January 18, 2016 at 11:47 am

    Jerry Johnson shared this thought about pricing by email:

    “I worked with a custom builder ,several years ago, designing spec homes on a golf course . He build 3 and 1 was a furnished model . Several rounds of marketing and advertising resulted in no customers . Time went by………he hired a new salesperson . He suggested that their pricing was all wrong and got them to “RAISE” the prices……..Guess what customers came….product sold . Customers are ” SAVVY ” and expect to pay for good product and services . Know your market ,your customer, and be willing to adapt . Jerry”

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