James Lowe interviewed Becky for his Talk Radio X show. We talked about where the concept came from, the process of writing when we were based in different towns, and about connecting customer service to culture and place.
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Small Town Rules: How Big Brands and Small Businesses Can Prosper in a Connected Economy is a book written by Becky McCray and Barry Moltz. It was published in 2012 by Que Biz Tech and was reprinted internationally in 2015.