Tips for setting business hours

Every so often, we feature common small business mistakes, so you can learn from them.

Lots of small business make a mistake in setting and keeping their business hours.

Here’s an example from a retail business, open only 11 hours per week. But hey, they do say you can call and they’ll come open up. This may be more common in small towns, where we’re more informal. It’s still a mistake. How many potential customers are you turning away?

Two years ago, I wrote about a couple of other local business, one with inconsistent hours that were always changing and one that wasn’t always open when it said it would be.

The tips on setting business hours that I offered in 2007 are just as good today.

1. Think about your target customers when you set your hours. Ask them when they want you to be open.
2. Set an incredibly easy to understand schedule.
3. Publicize your business hours in all the media you use.
4. Be open when you say you will. Open on time, and don’t close early.

I know, emergencies will occur, but do your best!

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Becky McCray

Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.

www.beckymccray.com

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