Today’s bad example: mis-using your service providers.
Dear Client: Saying, “I don’t like this,” is not feedback. Tell me WHY you don’t like it. I am a writer, not a mind reader. Love, Kristen –@KristenKing, via Twitter
If you’ve been on the receiving end of this situation, you know how frustrating it is. But it is absolutely human nature. We’re all probably guilty of it, especially when working with an area where we don’t excel. For a non-writer, finding the right words to explain what we want can be tough. For a non-designer, expressing your needs to a designer is hard.
But that’s why we hire experts to work with: they’re supposed to know what we want! Magically!
Kristen has already given us the starting point for a solution: If you don’t like something, tell why.
Overcome the fear of sounding dumb. The expert you’ve hired works with non-experts all the time. If they look down on your for your lack of knowledge in their specialty, replace them. Find someone you are comfortable talking to. And then do that: talk to them. Draw pictures, or find examples. Use any communication tools that work.
Do you have examples of mistakes?
I’d love to hear them, especially if you have ideas for solutions, too.
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Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.