A good friend and former co-worker recently became a contributing editor to the www.usavoice.org online news site. Charlie spent many years as a Small Business Development counselor helping new businesses off the ground in Oklahoma.
Her comments on an employer’s loyalty to employees is very timely and essential to business growth. Charlie says:
“Whether we want to admit it or not we, as employers, do have a great deal of responsibility not only to our customers, but to our employees as well. We are their role models, their mentors, and their teachers during the work period. As such, we owe them as much loyalty – – if not more – – than we expect from them. A business might keep itself afloat with mediocre employees but good employees can help propel a company to new heights of success. When a corporate culture exhibits values that relate to employees as individuals, that business is more likely to retain good employees as well as find it easier to hire good employees in the first place.”
The complete article and others on business topics can be found at www.usavoice.org
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My thoughts (which have worked so far at Oprius).
As an employer, your focus is on making your employees really happy, and empowered. They in turn make sure the customers are happy and empowered. I admit it won’t work for all businesses, but it works well for us.
Owen, your approach shows in your products. Oprius clearly has a focus on its people, and the products clearly focus on the customer. I think it is working very well for you!
You make a good case for building the proper culture into your business in order to succeed.