What to do when your work is not your best

Romanian Entrepreneur Cristian Dorobantescu tells his story of not performing perfectly for a client. This was not just any client; in fact, it was his first client. What did he do to turn around a potentially bad situation? (I’ve emphasized a few of his best points in bold.)

First thing first. My services were not so good. So why did he come back? Because I’ve put a lot of work on making the site right, even if it was difficult and we didn’t do it right from the beginning. He saw commitment to the job and that I kept on working, without worrying about the extra work and the limited price on the project.

Next important thing, I followed up with the guy after the implementation. He saw I care about his business. And he needed another site, so why look somewhere else?

I think that you shouldn’t be afraid of letting your customers know that you are a start-up. They will expect you to make mistakes. But because they once were a startup, they will accept it. And they know that just because you are a startup you are going to work harder and keep the costs low. Sometimes the value comes from commitment and not 100% quality!

So, if you are small or new, work hard and follow up :)

Read Cristian’s whole post, when your solution is not your best, for more of this story.

[small biz] [rural] [entrepreneurship] [customer service] [business] [Romanian Entrepreneur Cristian Dorobantescu]

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About Becky McCray

Becky started Small Biz Survival in 2006 to share rural business and community building stories and ideas with other small town business people. She and her husband have a small cattle ranch and are lifelong entrepreneurs. Becky is an international speaker on small business and rural topics.