“What business should I start?” is a common question asked to those of us supporting small-business owners. Sometimes the question is modified as people want a business that “will make lots of money” or will be a success. We, by our position, are assumed to have some special understanding of what the market wants. Okay, […]
Archives for February 2017
Simple social media trick for small business: ask for requests
How can local businesses build more sales through social media? Just ask for requests, then answer them. Your fellow reader Julie Barr wrote in with this example she spotted: Hi Becky, I knew you would appreciate how our local liquor store took to social media to increase their business! Here’s what they did: The […]
Make something of the good news in the Brag Basket
Can you make something good out of the good news we have to share? Share your own to start things off. The Brag Basket is open! This one is for Feb 3-5, 2017. Bring your good news, big or small, to share with everyone. What can you share in the Brag Basket? introduce yourself share […]
Consistency is the Key in Customer Service
No doubt about it: We all like to have a “wow” customer experience. Yet research has found that, while the “knock your socks off” experience is one you remember, what gets customers back in the door is when they receive ongoing solid, good service from your company time and time again. Consumers like consistency. They […]