How do your customers feel about the opportunity to access your company online? This may be to find information, search for products or services, make a purchase, ask a question, discuss a problem, find more information, get store hours, or determine where you are located. Have you ever thought about this question? Or perhaps you […]
Archives for January 2016
Sorry I didn’t read your “rural is dying” article
…but I was busy serving the people who are innovating in rural places today. That’s not actually true. I did read your article. And I shook my head through the whole thing. And I set aside being busy long enough to write down a few thoughts in response. You went with the “this town […]
People appreciate the opportunity to pay more
People appreciate the opportunity to pay more for the stuff that matters to them. Maine photographer Meg Hatch offered a photography mini-session for families before the holidays. She sold a lot of them. She over-delivered, taking more shots than promised and going over and above the call to get great photos for families. One customer […]
Small Biz Survival turns 10
Today is the 10th birthday of Small Biz Survival. My first article was Can you build a growing small business in a declining small town? on January 15, 2006. Over the past ten years together, we’ve created 2,448 posts. That includes 482 Brag Baskets, 1667 posts by me, and at least 299 contributor posts. (It’s possible […]