The Brag Basket is open! This one is for September 18-20, 2015. Bring your good news, big or small, to share with everyone. What can you do in the Brag Basket? introduce yourself share some great news from this week congratulate a friend applaud for each other confess your undying love for rural places […]
Archives for September 2015
Speak Your Customers’ Language
When working with customers, do you use your language or their language? No, the question isn’t about whether you use English or German or Spanish. The question actually is whether you talk about your product or service in terms of features instead of what the customer wants from the product or service. A simple question […]
Small town tourism — city folks love small towns
I was excited to see Washingtonian magazine did a August cover story on Great Small Towns. “Two dozen places that will charm you with old-fashioned hospitality and newfangled vigor,” the website summary says. “Visit for a day, a weekend—or for good.” The spread covered 25 different small towns in the greater Washington, D.C., driving area. […]
How Siri can help small town businesses make more sales
One-third of American consumers have used virtual-assistant services on their smartphones recently. That will climb to two-thirds of all consumers in developed markets using them daily, by the end of 2016, Gartner estimates. As search engines and intelligent digital assistants have gotten smarter in the types of questions they can answer, people are getting more comfortable […]